Refund Policy

At Snout&Stitch, we’re committed to making sure you and your pup love what you ordered. If something’s not quite right, we’ve got you covered. Here’s everything you need to know about our refund policy:

1. General Refund and Return Window

You have 30 days from the delivery date to return parcels for a full refund. The item(s) are to be returned to our China warehouse and meet the following conditions: 

• The item must be unworn, unwashed, and undamaged.
• Wrong size, defective, or incorrect items qualify for a return 
• The product must be in its original packaging with the original product labels/tags still attached.
• Customers are asked to photograph the item(s) and send them to our customer support team upon return request
  

Be advised that the customer is responsible for freight payment for these returns. Once we receive the item and confirm it meets these conditions, we’ll process your refund. Refunds apply to the product price only; taxes and shipping costs are not included. 

2. Refund for Lost Packages

If your package is lost in transit, we will issue a full refund once the shipping carrier officially declares the package lost. We’ll need to wait for carrier confirmation before proceeding, but we’ll keep you updated along the way.

3. Refund for Damaged/Defective Items

If your item arrives damaged, we will issue a full refund once we’ve confirmed the damage. Please send us a photo of the damaged item(s) within 7 days of receiving it. Once we’ve verified the issue, your refund will be processed. 

4. Refund Process

Refunds will be issued to the original payment method used for the purchase once we receive the item and verify it meets the return criteria. Please allow 7-10 business days for the funds to appear in your account, depending on your financial institution.

5. How to Initiate a Refund Request

To request a refund, simply contact us via email (support@snoutandstitch.com) or by using the contact page below within the specified timeframes and include your order number and any necessary documentation, such as photos of damaged items or tracking information for lost packages. We’ll take it from there!

We’re here to ensure your experience is as smooth as possible and will work to make it right whenever needed. If you have any questions or need assistance, don’t hesitate to reach out! We offer a full refund if the order is canceled before shipment. You should send an order cancellation request to our customer service team.